Membership FAQ

My name is Steve and I’m the Membership Manager at The Shrewsbury Club. You can contact me by either calling the club on 01743 467755 and pressing option 1, or email me on [email protected]. If I am not available to answer your questions, I have Olivia, Beth and Ann-Marie in my team who are more than happy to help.

If you are a new member you will need to set up your log-in.

You can do this by going to our members logon page. As you don’t have a log-in set up yet, click 'Reset password' and follow the instructions on screen.

Once you have a log-in, you can go to the Members page, click 'Book Class online' then enter your log-in details.

On the next screen, click 'Book Class', then find the class you would like to book, click 'BOOK', then on the next screen click 'Confirm Booking'

Yes, you can freeze your membership for a minimum of one month to a maximum of three months within a calendar year.

If you pay your membership via direct debit we will only freeze for a full calendar month i.e. from the 1st to the end of a month. Instead of your normal monthly fee we will take a direct debit of just £5 for each month you are frozen for.

If you pay your membership annually, your frozen months will be added onto your expiry date

To freeze your membership you must let us know in writing no later than the 15th of the month prior to your membership going on freeze.

Please take this to reception, who will get you to sign a freeze form and we will give you a copy of receipt as confirmation of your freeze.

No, all our direct debits come out on or around the 1st of every month, we are not able to change any direct debit dates.

Yes, you can add someone onto your membership as long as you are on a single membership. If you would like to add someone onto your membership either call the membership team on the number above, email me or ask for memberships when you are next in the club.

Monthly Direct Debit – requires one calendar month’s written notice to terminate your membership. We can accept a written letter, which is to be handed into reception or an email sent to [email protected]

If you bring in a letter, we will ask you to complete our cancelation form and you will be given a copy of receipt with your cancelation date on it. If you send an email requesting to cancel, you will receive an email reply with your cancelation date.

Annual Membership – Paying your membership for the year means you are in your membership for the year. The only exceptions are if you are made redundant, move away from the area or are unable to us the club through medical reasons. If you want to cancel for any of these reasons we will require evidence.

Interested in Shrewsbury Club membership?

Speak to our team today and arrange a tour

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