Published: 17 March 2020
Update on Covid-19 - Online Classes and Outdoor Tennis Available
Sadly, in line with government regulations, The Shrewsbury Club is temporarily closed due to the COVID-19 outbreak. Naturally we are desperately disappointed about this and we miss all our members.
Please rest assured that we are working hard to ensure we are ready to re-open when we are allowed to do so and we will have all the necessary precautions in place to ensure the safety of our members and our staff team when we do.
Whilst we are closed, we have frozen all memberships, so you will not be paying for anything and no money will be taken from your bank account during this time. While we are closed, we are unfortunately unable to process membership changes or respond to membership queries. If you have any further questions, please see our FAQ below.
Meanwhile, we have created an online Shrewsbury Club community which you can join in with via our Facebook, Instagram and You Tube pages. There are online classes, live videos, our “Health Club at Home” videos and lots of messages and information on what we are up to whilst we are away from the Club. All of these services, including the online classes are free.
Our outdoor tennis courts reopened on May 18th and you can find out how you can play tennis here. Please note that the courts are available free of charge to members only. We cannot offer guests the chance to play tennis during this time.
We know that we will come through this time of crisis and we are already looking forward to our re-opening when we can all enjoy our workouts, tennis, children’s activities, classes, swim and vitality pool, great treatments and a good catch up over a flat white in the Hub! We might even have to have a party to celebrate – even if we still have to socially distance!
We can’t wait to see you on the other side
Stay safe and stay active
Alvin and the Shrewsbury Club team
Frequently Asked Questions
I have a health club membership, what will happen to my payments?
Please don’t worry about your membership. We will not be collecting any payments from you whilst we are closed and no money will come out of your bank account. You do not need to cancel your Direct Debit.
What if I have paid my membership in full?
If you have paid in full, we will simply add time on to the end of your membership to cover the period of closure.
I have a spa booking with you, what happens now?
We will be in touch when we reopen to reschedule any bookings affected by the closure. Due to us being closed, obviously our cancellation policy is waived however any deposits that have been made will remain on your account.
What about my gift voucher?
Any gift vouchers bought in one of our sites or directly through a Mosaic website, that were due to expire after 1st March 2020 will be extended to cover the period of closure when we are able to reopen.
I have a Groupon, SpaBreaks, Wowcher or other 3rd party voucher?
If you have a third party voucher with us and would like more information on the status of your voucher, please refer directly to the relevant Company from which you have purchased your experience.
Published: 17 March 2020